Hi,
Are you using registry or WMI connection to gather the inventory data.
To workaround this condition and collect the data:
- Open the Capacity Planner Data Manager.
- Click Admin > Options > Modules > Inventory. Select Only use registry.
- Click the Control tab. Select Inventory all systems.
- Run another inventory task on the server. Right-click the server and choose Tasks > Run Inventory Task.
Regards
Mohammed